Component: Timer

The Timer Component tracks how long a field worker spends on a step of a task. It renders as a stopwatch on the mobile app with start, pause, and (optionally) reset controls — useful for measuring service duration, on-site time, or any activity that needs an audit trail.

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What is the Timer Component?

The Timer is a stopwatch attached to a single Mobile App Page. When the page is opened, the worker starts the timer; when they leave the page or finish the task, the elapsed duration is saved on the task. Use Cases:

• On-site service duration — Track how long a technician spends at a customer’s location
• Working time per step — Measure the time taken for each stage of a multi-page flow
• Performance auditing — Compare durations across workers or visits
• SLA monitoring — Verify that a stop or activity stays within an expected window

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Timer Component Properties

Timer component settings:

1. Title — Component label shown above the stopwatch on the mobile app (e.g., “Task Duration”, “Service Time”)
2. Component Type — Set to Timer
3. Visible — Controls display on Create Task (web and mobile) and View Task (mobile). Hidden components still export their data.
4. Auto start — When on, the timer starts counting automatically the moment the worker opens the page. When off, the worker must tap Start to begin counting.
5. Allow reset — When on, the mobile app shows a Reset button so the worker can clear the elapsed time and start over. When off, the timer cannot be reset by the worker.
6. Unpausable — When on, the timer cannot be paused once it starts. Use this for activities that should be measured continuously (e.g., SLA-bound service windows).

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How to Configure the Timer Component

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Step 1: Add the Component on a Mobile App Page

In the Flow Builder, open a Mobile App Page (e.g., Page 1). Click Add Component, then set Component Type to Timer. The Timer option is not available on the Initial Page.

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Step 2: Set the Title

Enter a descriptive Title (e.g., “Task Duration”, “Service Time”, “Visit Duration”). This label appears above the stopwatch on the mobile app.

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Step 3: Choose Auto Start Behavior

• Turn Auto start on when the activity begins as soon as the worker reaches the page (e.g., on-site service starts immediately on arrival).
• Leave it off when the worker needs to explicitly tap Start (e.g., to mark the moment a customer signs the form).

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Step 4: Configure Reset and Pause Controls

• Turn Allow reset on if the worker should be able to restart the timer (e.g., on a mistake or retry). Leave it off to preserve the original duration.
• Turn Unpausable on for continuous, audit-grade measurements where pausing should not be possible.

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Step 5: Save

Click Save in the Flow Builder. The timer is now part of the page for any task created from this flow.

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How the Timer Works in Tasks

When a field worker opens the page on the mobile app:

1. The Timer section shows the title and a stopwatch display (--:--:--) with a Start (play) button.
2. If Auto start is on, the timer begins counting automatically; otherwise the worker taps Start.
3. While running, the worker can tap Pause to stop counting — unless Unpausable is on, in which case the pause button is hidden.
4. If Allow reset is on, a Reset button is available to clear the elapsed time.
5. The accumulated duration is saved on the task when the worker completes it.

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Related

• Component: Capture — Automatically capture a single timestamp (arrival/departure) instead of measuring elapsed time
• Configuration: Time — Flow-level start and end time windows
• Mobile App Page — Where Timer components must live
• Flow Builder Overview — Reference for every part of the Flow Builder