Introduction

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What is MileApp?

MileApp is a field operation management platform. It gives your office team one place to plan field work, hand it to your field workers’ mobile app, and track everything that happens on the ground in real time. You configure your own forms (called Flows), assign tasks to your team, and watch each task progress from Unassigned to Ongoing to Done — all without writing code.

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Who is MileApp for?

MileApp is built for any company that runs a field team — people who do work outside the office. For example:

• Drivers and couriers doing pickup, delivery, or proof-of-delivery
• Field sales visiting stores and capturing orders
• Service technicians doing installation, repair, or maintenance visits
• Surveyors and auditors inspecting sites or assets

If your team takes a job sheet outside, brings back photos, signatures, or data, MileApp is for them.

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How can MileApp help my company?

MileApp covers three stages of every field operation:

1. Plan — design the form your team will fill in, schedule recurring jobs, and arrange the most efficient routes.
2. Execute — your team works through their tasks on the MileApp mobile app, capturing data, photos, and signatures as they go.
3. Monitor — your office team sees live progress, location, and performance on the web dashboard, and downloads ready-made reports.

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What are the main features?

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Designing the work — Flow

A Flow is the form your field worker fills in to complete one task. It is built from drag-and-drop components: text, number, photo, signature, address, list, bill, voice note, and more. Each Flow becomes the template for one type of task — for example, Delivery, Stock Check, or Site Survey. For more advanced cases:

• Subpage — repeat a small group of fields inside one task (such as a list of items in a delivery).
• Subflow — embed another Flow inside the current one. Filling the parent task automatically creates linked subtasks from the embedded Flow.
• Workflow — chain several Flows together into a multi-step process (such as Pickup → Delivery → Confirmation) and run them as a single grouped Activity.

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Sending the work — Task

A Task is one instance of a Flow assigned to a field worker. Tasks can be created from:

• The web (one task or a bulk Excel upload)
• The MileApp mobile app
• The API
• A recurring Schedule
• An Automation rule (for example, finishing a delivery task automatically creates a confirmation task)

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Planning the route — Route Optimization

Route Optimization turns a list of tasks into the shortest, most efficient driving order — for one driver or many. The engine respects real-world constraints such as time windows, vehicle capacity (weight, volume, etc.), working hours, and vehicle-to-area matching.

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Watching it happen — Tracking & Dashboard

• Tracking shows where each field worker is on a live map, with the planned route, the actual route taken, and per-task status.
• Dashboard summarises daily task volume, completion rates, and worker performance so the office team can spot delays or quality issues without reading every record.
• Public Tracking lets you share a tracking link with the customer so they can see the status themselves — no MileApp login required.

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Running the office — Settings & Billing

• User & Hub management — invite users, group them under hubs (branches), and decide who can do what with roles and permissions.
• Billing — pick a plan, monitor your monthly task usage, and add extras when you need them.
• Integrations — log in through SSO (Azure AD and similar) and connect MileApp with the rest of your stack via API and webhooks.

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What do I get out of it?

Companies using MileApp typically see:

• Lower operating cost — better route planning means fewer drivers and less mileage for the same workload.
• Full visibility — you know where every field worker is, what they are doing now, and what is left for the day.
• No more paperwork — photos, signatures, and form data are captured digitally on the mobile app, so there is nothing to retype or scan.
• Less manual work in the office — reports, dashboards, and Excel exports are ready whenever you need them, with no manual reconciliation.

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Where to go next

• New to the product? Start with Getting Started → Creating a Hub and follow the guided tour through Flow, Task, and Assignment.
• Building your first form? Jump to Flow → Introduction.
• Already running tasks? Look at Workflow to chain them, or Automation to make them react automatically.