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The Chat Support feature on web.mile.app allows users to quickly get in touch with the support team for assistance. This documentation will guide you through how to access and use the feature.
Chat Support

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How to Access Chat Support

  1. Location: The Chat Support icon is located at the top-right corner of the web page, next to the notification and user profile icons.
    • The icon appears as a speech bubble with a question mark (see the red-highlighted area in the image above).
  2. Chat Support Options:
    • When you click the Chat Support icon, a dropdown menu will appear with three options:
      • Call Support: Clicking this will allow you to call the support team directly at +62 878-0878-3630.
      • Message on WhatsApp: Selecting this option will redirect you to WhatsApp, where you can send a message to the support team.
      • Report an Issue: Clicking this will open a new tab to a Freshdesk ticket. You can register or sign in to create a ticket.
  3. Additional Support Contact:
    • If you prefer to contact support via email, you can reach us at support@mile.app.