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Our system continuously monitors the integration’s performance by tracking the success and failure rates of operations. If a significant number of failures occur, this could indicate a problem with the integration.

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Failure Threshold

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Notification Process

As soon as the system identifies that the failure rate has exceeded the threshold, it will automatically send an email notification to all owner emails. The notification includes:
  • The webhook endpoint that is failing
  • The number of failures detected
  • The time period of the failures
  • Recommended actions to resolve the issue

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Troubleshooting Common Issues

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High Failure Rate

  • Check if your endpoint is accessible from the internet
  • Verify your SSL certificate is valid
  • Ensure your server can handle the incoming traffic

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Timeout Errors

  • Optimize your webhook handler to respond faster
  • Move heavy processing to background jobs
  • Consider scaling your infrastructure

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HTTP 5xx Errors

  • Check your server logs for application errors
  • Verify database connections are healthy
  • Review recent code deployments